Subprocessors
Last updated:
VoxiScore uses the third parties below to process customer data on our behalf. Each one is bound by a data processing agreement.
AI and speech-to-text providers only receive data when they are enabled for your workspace.
| Company | Purpose | Data processed | Location | Data protection terms |
|---|---|---|---|---|
| OVH US LLC (OVHcloud) | App and database hosting | All data held in the app, in encrypted storage; call audio while it is processed | United States | View terms |
| Cloudflare, Inc. (R2) | Database backups | Encrypted database backups; no call audio | Eastern North America | View terms |
| Amazon Web Services, Inc. | Audio storage, email delivery | Call audio and email addresses | United States | View terms |
| AssemblyAI, Inc. | Speech-to-text and redaction | Call audio | United States | View terms |
| Deepgram, Inc. | Speech-to-text and redaction | Call audio | United States | View terms |
| Anthropic, PBC | AI call scoring and in-app assistant | Call transcripts (redacted when you turn on redaction), scoring criteria, assistant messages | United States | View terms |
| OpenAI, L.L.C. | AI call scoring and in-app assistant | Call transcripts (redacted when you turn on redaction), scoring criteria, assistant messages | United States | View terms |
| Google LLC (Gemini API) | AI call scoring and in-app assistant | Call transcripts (redacted when you turn on redaction), scoring criteria, assistant messages | United States | View terms |
| TypeSafe AI, Inc. | AI call scoring | Call transcripts (redacted when you turn on redaction), scoring criteria, assistant messages | United States | View terms |
| Functional Software, Inc. (Sentry) | Error monitoring | Technical error reports with account identifiers; no call content | United States | View terms |
| Raintank, Inc. (Grafana Labs) | Operational traces and logs | Technical timings and logs with request identifiers; no call content | United States | View terms |
Other parties
These parties receive some customer data but act as independent controllers, not subprocessors.
| Company | Purpose | Data processed | Location | Data protection terms |
|---|---|---|---|---|
| Paddle.com Market Ltd | Merchant of record for payments; an independent controller of the payment data it collects | Billing contact, plan and invoices | United Kingdom | View terms |
Changes to this list
Customers with a signed DPA are notified by email at least 30 days before a new subprocessor starts processing their data, and may object during that period.
Data Processing Agreement
To request our DPA or subscribe to change notices, write to [email protected].